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UX Researcher
As the UX Designer & Researcher within the Portals & Platform (P&P) product line, you are responsible for bringing the user perspective into the design and evolution of EPIC, traXes and LinX, working across discovery, research, interaction design and validation.
The Portals & Platform product line provides client's digital services to external customers and service providers through EPIC and traXes, with the ambition of creating comprehensible and seamless journeys for different energy-market stakeholders in Belgium and Germany.
EPIC is client's customer-facing portal through which external users access digital services and manage interactions with client. My work on EPIC covers both individual services and cross-platform experiences, including contact and account management, activities and notifications, onboarding, contractual roles, access and permissions, and overall information architecture and navigation.
traXes is client's developer and API platform for accessing digital services and energy data. The platform is evolving towards a single experience combining today’s Open Data and traXes capabilities, bringing public and private data/API journeys together. My role is to define and validate this unified user experience, from service discovery and API documentation to access, authentication and navigation
LinX is the internal back-office platform used to support and administer digital products. It is intended for internal users rather than customers. My work therefore also covers the internal side of the customer experience, such as user and company management, authorizations and permissions, internal administration flows, and usage monitoring. Current LinX UX initiatives include the internal user and company pages, permission management, and EPIC usage monitoring.
Mission tasks
- Lead UX research activities and document it in our Research repository
- Prepare and animate workshops on functional framing, ideation and co-design with key stakeholders (business, IT, end-users, or even on an ad hoc basis for user tests and focus groups)
- Collect insights into user needs, pain points, along with feedback throughout the project by implementing appropriate research methods (on-site observations, interviews, user tests, surveys, literature, etc.)
- Analyze user behavior and website performance using tools like Matomo and heatmaps
- Create personas and experience maps through user research and data
- Define the right interaction model and evaluate its success via measurable criteria
- Identify business processes and use cases, define and formalize user journeys or make recommendations for improvement to existing journeys
- Create wireframes, prototypes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
- Present ideas, concepts and design solutions to various stakeholders
- Collaborate with the UI Designer to ensure consistency with the design system
- Contribute to team efforts by actively participating in broader UX Chapter activities such as feedback sharing sessions and knowledge sharing
Requirements:
Hard skills:
- 7 years experience in design thinking in context of agile projects
- 7 years experience of qualitative and quantitative research methods
- 3 years experience with interaction design and information architecture
- Ability to create lo-fidelity wireframes, prototypes and user flows in Figma
- Attention to details and work delivered in high standard
- Proficient in design software (Figma), presentation software (PowerPoint, Miro), Matomo, Heatmaps , etc.
- Ability to use a design system in Figma is a plus
- Ability to use the research tool Condens is a big plus
- Formal qualification (master's degree, certification, etc.) in UX is required
Soft skills:
- Pragmatic over dogmatic, doer over thinker
- Positive attitude and constructive
- Versatile and flexible
- Autonomous and resilient
- Can work with networked teams in an IT managed services environment
- Analytical and synthesis skills promoting simple solutions
- Proven ability to facilitate workshops and co-design sessions with large groups of stakeholders
- Strong verbal communication and presentation skills and natural empathy for the user
- Able to write processes, documentation and presentations
- Able to demonstrate Information Technologies is your passion
- Good level of Dutch and/or French and English is required, German is a plus.
Additional information:
- Location: Brussels
- Onsite presence: By default, a physical presence on site is required for 2 days per week.
Questions candidates ask before applying
This depends on the role and the client, but on average our process takes 2–4 weeks from first contact to offer. We keep you informed at every step.
We specialize in roles across the renewable energy sector, including positions in solar, wind (onshore & offshore), green hydrogen, energy storage, grid infrastructure, and sustainability. We recruit for technical, commercial, and project management roles at all levels.
There are multiple ways to apply for a position with us. If you wish to apply directly to a specific job, please visit the job listing and use the "Apply" button to submit your application. Alternatively, if you are interested in an open application or exploring potential opportunities, you can fill out our online form.
We are open to discussing various commercial arrangements depending on the volume and nature of the collaboration. Contact us for a tailored proposal.
Our fees are charged to the hiring company and are based on a percentage of the candidate's annual salary. We discuss this transparently during the intake. There are no costs for candidates.
Yes! You can submit an open application via our website. We'll keep your profile on file and reach out as soon as a suitable opportunity arises.
We conduct thorough interviews to assess both technical competencies and cultural fit. We have an extensive network in the renewable energy sector, which allows us to find both active and passive candidates.
Our process consists of several steps: (1) Intake with the client to understand the role, team, and culture, (2) Active sourcing and screening of candidates, (3) Presentation of a shortlist, (4) Interview coordination, (5) Offer and onboarding support.
We are a passionate, driven team that genuinely believes in the energy transition. We combine a personal approach with deep sector knowledge, and we're committed to making a real impact — for candidates, clients, and the planet.
We cover the full spectrum of renewables: solar PV, onshore and offshore wind, green hydrogen, energy storage, EV infrastructure, and broader sustainability roles. We work with developers, EPCs, OEMs, and utilities.
We ARE Renewables is headquartered in Rotterdam, the Netherlands — one of Europe's key hubs for the energy transition. We operate across Europe and connect renewable energy talent with leading organizations in the sector.
Yes, we recruit both permanent employees and freelance/interim professionals, depending on your project needs.
Depending on the role, we typically present the first shortlist within 1–2 weeks. For specialized or hard-to-fill positions, we set realistic timelines upfront.
We live and breathe renewable energy. Our consultants have a deep understanding of the sector — from the technical landscape to the energy transition trends shaping the industry. We don't just match CVs, we match ambitions.
You can reach out via our contact form or call us directly. We'll schedule an intake to understand your needs and immediately start the search for the right candidates.
Absolutely. We guide you through the entire process, from CV advice to interview tips and salary negotiation support.
Yes, our recruitment services are completely free for candidates. We are paid by the hiring companies, so there are no costs for you at any stage of the process.