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Business Process Manager
Location: Brussels, Belgium
Sector: Energy / Electricity Transmission
Employment Type: Project-based assignment
Duration: 1 year with the option to extend
The Business Process Managers (‘BPM’) at the National Control Center (NCC) are driven by the ever-changing energy landscape, changing national or EU regulations and the continued integration of European electricity markets.
Generally, as a BPM at the NCC, you will manage a range of projects and gain in-depth knowledge to act as a subject matter expert for specific domains and processes, both in-house and externally.
For this specific hiring, the NCC is searching for a team reinforcement who will work on processes linked to the Real-Time Balancing business domains. This includes activities related to FCR/aFRR/mFRR product evolutions, European balancing platforms PICASSO & MARI, congestion meets balancing challenges, evolutions linked to flexible connections, BRP positioning, balancing indicators for control room, etc.
More in general, your responsibilities could be the following:
Ensuring the realisation of complex change projects linked to new processes at the NCC dispatching. This will involve:
project planning & coordination of project-team meetings
determine needs of the business (e.g. our shift engineers)
cooperate with our dedicated product teams who build the operational tools for the control room (refine business requirements, approve technical design-proposals, perform business tests)
write operational procedures
provide training sessions to the shift engineers
participate in roll-out and hypercare after go-lives
Ensuring good communication and sufficient reporting on your initiatives, so all stakeholders have access to the information they need to perform their role.
Representing NCC operational needs as business stakeholder in the different internal & external project teams (e.g. voice operational concerns and principles in discussions with market colleagues).
Other duties, including development of the experience and business domain expertise necessary to act as the company’s internal and external point of contact for your process domain(s).
Provide support to operational teams during incidents when needed.
External representation of clients is typically part of the role, in the form of actively taking part in (inter)national working groups (Core CCR, ENTSO-e, MCSC, Synergrid, etc.) as a member and/or working group leader.
Requirements:
Candidates must meet the following requirements:
You have a Master degree in a technical or economic field;
You have at least three years of work experience in the energy industry;
Prior knowledge of the Belgian balancing context is a strong plus;
You speak English and Dutch or French fluently and are willing to improve your knowledge of Dutch or French if necessary;
You find it easy to take initiative, and you are able to work both independently and in a team;
You know how to design & implement new processes and are proactive in their improvement;
You are analytical and able to prepare detailed error analyses;
You are able to think on a conceptual level, but you can switch to a more pragmatic and operations-oriented mindset when needed;
You are able to identify connections with other activities within the company;
You are able to communicate assertively;
You are willing to travel within Europe two to four days per quarter, if required because of the projects assigned to you;
Questions candidates ask before applying
This depends on the role and the client, but on average our process takes 2–4 weeks from first contact to offer. We keep you informed at every step.
We specialize in roles across the renewable energy sector, including positions in solar, wind (onshore & offshore), green hydrogen, energy storage, grid infrastructure, and sustainability. We recruit for technical, commercial, and project management roles at all levels.
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We conduct thorough interviews to assess both technical competencies and cultural fit. We have an extensive network in the renewable energy sector, which allows us to find both active and passive candidates.
Our process consists of several steps: (1) Intake with the client to understand the role, team, and culture, (2) Active sourcing and screening of candidates, (3) Presentation of a shortlist, (4) Interview coordination, (5) Offer and onboarding support.
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We cover the full spectrum of renewables: solar PV, onshore and offshore wind, green hydrogen, energy storage, EV infrastructure, and broader sustainability roles. We work with developers, EPCs, OEMs, and utilities.
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