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IT Service Desk
Mission description:
Side-by-side with other Contingent Workers and client's staff, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.
Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.
Service description:
We are currently looking for an IT Service Desk Back-up Service to complete our team. The selected consultant will mainly: Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.
Requirements:
At least 5 years experience with Windows 10 and 11 (configuration, and troubleshooting).
Good knowledge of Microsoft Office 365
Basic Knowledge Software (MS Visio, Adobe products,…).
Basic knowledge of (commands) DOS.
User management (use of Active Directory).
Knowledge of ITIL (certification needed)
Basic knowledge of VOIP.
Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).
Basics of videoconferencing.
Basics of domotica (meeting rooms).
Basics of smartphones and GPRS (level troubleshooting).
Basics of Wifi.
Staging hardware (user oriented – PC,…).
Basic knowledge of Hardware (PC, printers and peripherals).
Basic knowledge of VPN.
Basic knowledge of IT network topology, VM Ware, software virtualization.
Flexibility: Driving License + car.
Autonomous.
Good level of Dutch and French and English is required.
English working knowledge.
Good verbal communication.
Creation/Updates of tickets in Helpdesk Tool.
Respect for procedures.
Follow up of Checklists.
Take responsibility of own actions.
Analytic thinking.
Flexible.
Proactive.
Client oriented.
Professional.
Team spirit.
Solution oriented
Additional information:
Location: Mainly in Schaerbeek, with occasional travel to Berlin (all travel expenses paid by client).
The consultant should be able to drive & work at all client's offices: Gembloux, Empereur, Merksem & mainly in Schaerbeek
Onsite presence: By default, a physical presence on site is required for 2 days per week.
Questions candidates ask before applying
This depends on the role and the client, but on average our process takes 2–4 weeks from first contact to offer. We keep you informed at every step.
We specialize in roles across the renewable energy sector, including positions in solar, wind (onshore & offshore), green hydrogen, energy storage, grid infrastructure, and sustainability. We recruit for technical, commercial, and project management roles at all levels.
There are multiple ways to apply for a position with us. If you wish to apply directly to a specific job, please visit the job listing and use the "Apply" button to submit your application. Alternatively, if you are interested in an open application or exploring potential opportunities, you can fill out our online form.
We are open to discussing various commercial arrangements depending on the volume and nature of the collaboration. Contact us for a tailored proposal.
Our fees are charged to the hiring company and are based on a percentage of the candidate's annual salary. We discuss this transparently during the intake. There are no costs for candidates.
Yes! You can submit an open application via our website. We'll keep your profile on file and reach out as soon as a suitable opportunity arises.
We conduct thorough interviews to assess both technical competencies and cultural fit. We have an extensive network in the renewable energy sector, which allows us to find both active and passive candidates.
Our process consists of several steps: (1) Intake with the client to understand the role, team, and culture, (2) Active sourcing and screening of candidates, (3) Presentation of a shortlist, (4) Interview coordination, (5) Offer and onboarding support.
We are a passionate, driven team that genuinely believes in the energy transition. We combine a personal approach with deep sector knowledge, and we're committed to making a real impact — for candidates, clients, and the planet.
We cover the full spectrum of renewables: solar PV, onshore and offshore wind, green hydrogen, energy storage, EV infrastructure, and broader sustainability roles. We work with developers, EPCs, OEMs, and utilities.
We ARE Renewables is headquartered in Rotterdam, the Netherlands — one of Europe's key hubs for the energy transition. We operate across Europe and connect renewable energy talent with leading organizations in the sector.
Yes, we recruit both permanent employees and freelance/interim professionals, depending on your project needs.
Depending on the role, we typically present the first shortlist within 1–2 weeks. For specialized or hard-to-fill positions, we set realistic timelines upfront.
We live and breathe renewable energy. Our consultants have a deep understanding of the sector — from the technical landscape to the energy transition trends shaping the industry. We don't just match CVs, we match ambitions.
You can reach out via our contact form or call us directly. We'll schedule an intake to understand your needs and immediately start the search for the right candidates.
Absolutely. We guide you through the entire process, from CV advice to interview tips and salary negotiation support.
Yes, our recruitment services are completely free for candidates. We are paid by the hiring companies, so there are no costs for you at any stage of the process.