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Communicatieadviseur digitale klantbediening
Provide direction from a customer/marketing communication perspective regarding the selection and configuration of a new outbound communication system formulates communication requirements and ensures that systems support the coordinating role of communication strengthens and concretizes the customer communication policy into clear frameworks, governance, and working agreements directs implementation and decision-making and brings coherence to initiatives ensures that our website becomes more accessible and conversion-oriented by connecting content, customer needs, and digital solutions You deliver results: after your efforts, there are working solutions, clear agreements, and a strong coordinating role for customer communication You start with a meeting with epic owners and project management. Here, you evaluate the outcome of the workshops with the key users and determine the next steps. During the stand-up with the customer communications team, we discuss this week's milestones. This ensures coherence between files and clarity on priorities. Next, you have a meeting with the website's product owners about the proof of concept, which guides the effort required to make the entire site more accessible. You wrap up the day by catching up with a colleague working on a project that overlaps with yours, update your calendar for tomorrow, and answer some emails.
Relevant education at least at HBO level and at least 10 years of experience Demonstrable experience with project management in complex, multidisciplinary environments Experience with digital communication issues, systems, and data (non-tech) Experience with setting up governance, roles, and working agreements Ability to mobilize teams and stakeholders and create movement Strong in understanding organizations, interests, and dynamics Proactive, steady and result-oriented Strong analytical and communication skills Takes ownership and actively steers decision-making Experience with complex organizations and working at the intersection of business, IT, and communication. the ability to build support and accelerate decision-making Senior stakeholder management skills: connecting, but also providing direction and enforcing choices Dutch and English are required for the role
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