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Senior Business Analyst
Location: Belgium (Hybrid – Empereur)
Start Date: ASAP
Duration: Until the end of the year (extension possible)
About the Project
Our client is a key player within the Belgian and European energy landscape, contributing to the development of a reliable, sustainable, and future-proof electricity infrastructure.
You will join a collaborative environment alongside internal teams and external experts, supporting strategic initiatives that drive digital transformation and improve customer-centric operations.
Role Overview
We are looking for a Senior CRM Business Analyst to lead a comprehensive CRM discovery and tool selection initiative.
In this role, you will be responsible for gathering and structuring business needs, defining a clear CRM vision, and supporting the evaluation and selection of suitable CRM solutions. Depending on project evolution, you may also contribute to the implementation and adoption phase in an agile setup.
This position requires strong analytical capabilities, stakeholder management, and experience bridging business and IT.
Responsibilities
Lead workshops and interviews with key stakeholders (e.g. Key Account Managers, Customer & Operations teams) to capture business needs, pain points, and target outcomes
Translate business needs into structured deliverables such as personas, user journeys, use cases, user stories, and acceptance criteria
Define scope boundaries between CRM and surrounding systems, and challenge design principles where needed
Define the CRM target vision, including MVP scope and roadmap
Produce high-quality analysis deliverables:
Functional and non-functional requirements
AS-IS / TO-BE process maps
Data and reporting requirements
Integration needs across systems
Ensure requirements are clear, testable, prioritized, and traceable
Conduct a structured CRM market scan (RFI/RFP-ready), including vendor longlisting and shortlisting
Develop demo scripts based on real business scenarios
Define and apply evaluation criteria (business value, UX, integration, compliance, scalability, TCO)
Collaborate with internal stakeholders such as architecture, security, procurement, and legal
Support agile delivery if applicable:
Contribute to backlog definition and prioritization
Work closely with technical teams (architects, integration, data, security)
Support user validation and UAT cycles
Contribute to change management and adoption if applicable:
Support training, communication, and stakeholder alignment
Define and track success metrics (e.g. adoption, efficiency, data quality)
Requirements
Fluency in English and Dutch and/or French
Proven experience as a Business Analyst, preferably within CRM or digital transformation projects
Hands-on experience with CRM tools (selection, implementation, and/or optimization)
Strong experience in requirements gathering, process modeling, and stakeholder management
Ability to translate business needs into structured, actionable insights and recommendations
Strong collaboration skills with both business and technical stakeholders
Experience with vendor selection processes (RFI/RFP) is a strong advantage
Experience in the energy sector and knowledge of the Belgian market is a plus
Comfortable working in a fast-paced, evolving environment with changing priorities
Strong analytical thinking, problem-solving mindset, and proactivity
Autonomous, customer-oriented, and results-driven
Strong team player with an intrapreneurial mindset
Questions candidates ask before applying
This depends on the role and the client, but on average our process takes 2–4 weeks from first contact to offer. We keep you informed at every step.
We specialize in roles across the renewable energy sector, including positions in solar, wind (onshore & offshore), green hydrogen, energy storage, grid infrastructure, and sustainability. We recruit for technical, commercial, and project management roles at all levels.
There are multiple ways to apply for a position with us. If you wish to apply directly to a specific job, please visit the job listing and use the "Apply" button to submit your application. Alternatively, if you are interested in an open application or exploring potential opportunities, you can fill out our online form.
We are open to discussing various commercial arrangements depending on the volume and nature of the collaboration. Contact us for a tailored proposal.
Our fees are charged to the hiring company and are based on a percentage of the candidate's annual salary. We discuss this transparently during the intake. There are no costs for candidates.
Yes! You can submit an open application via our website. We'll keep your profile on file and reach out as soon as a suitable opportunity arises.
We conduct thorough interviews to assess both technical competencies and cultural fit. We have an extensive network in the renewable energy sector, which allows us to find both active and passive candidates.
Our process consists of several steps: (1) Intake with the client to understand the role, team, and culture, (2) Active sourcing and screening of candidates, (3) Presentation of a shortlist, (4) Interview coordination, (5) Offer and onboarding support.
We are a passionate, driven team that genuinely believes in the energy transition. We combine a personal approach with deep sector knowledge, and we're committed to making a real impact — for candidates, clients, and the planet.
We cover the full spectrum of renewables: solar PV, onshore and offshore wind, green hydrogen, energy storage, EV infrastructure, and broader sustainability roles. We work with developers, EPCs, OEMs, and utilities.
We ARE Renewables is headquartered in Rotterdam, the Netherlands — one of Europe's key hubs for the energy transition. We operate across Europe and connect renewable energy talent with leading organizations in the sector.
Yes, we recruit both permanent employees and freelance/interim professionals, depending on your project needs.
Depending on the role, we typically present the first shortlist within 1–2 weeks. For specialized or hard-to-fill positions, we set realistic timelines upfront.
We live and breathe renewable energy. Our consultants have a deep understanding of the sector — from the technical landscape to the energy transition trends shaping the industry. We don't just match CVs, we match ambitions.
You can reach out via our contact form or call us directly. We'll schedule an intake to understand your needs and immediately start the search for the right candidates.
Absolutely. We guide you through the entire process, from CV advice to interview tips and salary negotiation support.
Yes, our recruitment services are completely free for candidates. We are paid by the hiring companies, so there are no costs for you at any stage of the process.