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IT Support Operation Lead
About the Opportunity
We are currently partnering with a leading organization within the Belgian energy sector, playing a key role in the ongoing transformation of the European energy landscape.
This organization is responsible for ensuring a reliable, sustainable, and future-proof electricity infrastructure. As part of a broader European network, it contributes to building a greener energy system while supporting economic growth and reducing environmental impact.
You will join a dynamic and inclusive environment where collaboration, innovation, and diversity are strongly valued, enabling teams to deliver impactful results.
About the Role
As Deputy to the Head of the ASP (Asset Stock & Purchase) Service, you will take on a hybrid role combining administrative, financial, technical, and people management responsibilities.
The ASP service operates within the IT department (Infrastructure, Datacom & Security) and provides transversal support services across all IT teams.
Key Responsibilities
Support the ASP Service Manager in all aspects of team management, including:
Monitoring, coaching, and supporting team members
Acting as first point of escalation for issues or questions
Managing team planning and workload distribution
Organizing weekly team meetings and monthly face-to-face sessions
Participate in recruitment processes and onboarding of new team members
Ensure proper implementation of procedures and contribute to continuous improvement initiatives, including:
Maintaining structured, up-to-date documentation
Managing version control and archiving
Supporting process automation where relevant
Support and manage software license ordering processes:
Assist the team during peak workload periods
Independently handle complex requests requiring deeper expertise
Define and monitor Key Performance Indicators (KPIs):
Monthly reporting at department level
Weekly reporting for the ASP team
Identify and correct inconsistencies within data systems
Lead small-scale process improvement initiatives:
Within IT (e.g. database improvements)
Cross-functional collaboration (e.g. HR, Procurement)
From requirements definition through to final evaluation
Your Profile
Minimum of 3 years of relevant professional experience, ideally including team coordination or management
Bachelor’s degree or equivalent
Fluent in either French or Dutch, with good knowledge of the second national language and English
Strong knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and familiarity with SAP
Basic understanding of IT concepts and terminology
Good knowledge of license management processes (software, subscriptions, renewals)
Key Competencies
Ability to work autonomously and take initiative
Strong analytical and problem-solving skills
Excellent communication and team collaboration abilities
Customer-oriented mindset
High level of administrative accuracy and attention to detail
Ability to manage stress and prioritize effectively
Additional Information
Location: Belgium
Hybrid working model: typically 2 days on-site per week
For non-EU candidates:
Must hold a valid work permit allowing employment in Belgium
Must have a valid residence permit
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We specialize in a wide range of job positions within the renewables industry, including roles in solar, wind, hydro, bioenergy, and more. Our expertise covers technical, engineering, project management, administrative, and other key areas crucial to the renewables sector.
Our personalized approach enables us to understand not only the qualifications but also the values and culture of both candidates and companies. By aligning these factors, we strive to achieve a strong match that leads to long-term success and satisfaction for both parties.