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Customer Services Support Operator
We Are Renewables is looking for a dedicated Customer Services Support Operator for our Private Emergency Center!
Responsibilities:
• Informing customers about the progress of incident handling with a customer-oriented approach.
• Answering and handling incoming telephone calls and emails with clear communication and solution orientation.
• Dispatching service technicians and coordinating their efforts to resolve incidents quickly and efficiently
• Collaborating with colleagues to ensure smooth and streamlined operation of the alarm center
• Contributing to improving customer service processes and procedures.
Requirements:
• Minimum MBO 3 level
• Excellent communication skills and a customer-oriented attitude.
• Careful and precise working attitude.
• Strong problem-solving skills and stress resistance due to time pressure for alarm handling.
• Team-oriented attitude, with the ability to work effectively within a dynamic team.
• Decisiveness in making crucial decisions.
• Flexibility to work during the day (70%) and in the evenings, nights and weekends (30%).
• Ability to quickly switch between different tasks and priorities.
• A Security Guard 2 diploma and/or basic Emergency Center Operator training is a plus.
• Candidates must live within a radius of 40 kilometers from the location due to availability.
- Excellent command of the Dutch and English language;
Hours: 40
Contract: One year
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We specialize in a wide range of job positions within the renewables industry, including roles in solar, wind, hydro, bioenergy, and more. Our expertise covers technical, engineering, project management, administrative, and other key areas crucial to the renewables sector.
Our personalized approach enables us to understand not only the qualifications but also the values and culture of both candidates and companies. By aligning these factors, we strive to achieve a strong match that leads to long-term success and satisfaction for both parties.