Open jobs
Customer Service Support Operator
We ARE Renewables is looking for a dedicated Customer Services Support Operator for our client’s Private Emergency Center.
As a back office support operator, you play a crucial role in monitoring the security of our clients customers. You are responsible for informing customers in a customer-friendly manner about the handling of incidents. You are an essential link in the call intake process, where you accept incoming telephone calls and email and handle them efficiently. In addition, dispatching service technicians is one of your responsibilities, ensuring that the right experts are on site at the right time.
- Your responsibilities:
- Informing customers about the progress of incident handling with a customer oriented approach.
- Answering and handling incoming telephone calls and emails with a clear communication and solution orientation.
- Dispatching service technicians and coordinating their efforts to resolve incidents quickly and efficiently;
- Collaborating with colleagues to ensure smooth and streamlined operation of the alarm center;
- Contributing to improving customer service processes and procedures;
- Minimum MBO 3 level
- Excellent communication skills and customer-oriented attitude;
- Careful and precise working attitude;
- Strong problem-solving skills and stress resistance due to time pressure for alarm handling;
- Team-oriented attitude, with the availability to work effectively within a dynamic team.
- Flexibility to work during the day (70%) and in the evenings, nights and weekends (30%).
- Experience in a private emergency center or call center is an advantage;
- A Security Guard 2 diploma and/or basic Emergency Center Operator training is an advantage.
Location: Zoetermeer, Netherlands
Hours per week: 40 hours
Employment type: Temporary flex support
Intended period: 31st of August, 2024
Option to extend: Not yet known.
Questions candidates ask before applying
There are multiple ways to apply for a position with us. If you wish to apply directly to a specific job, please visit the job listing and use the “Apply” button to submit your application. Alternatively, if you are interested in applying for an open position or exploring potential opportunities, you can fill out our online form.
We specialize in a wide range of job positions within the renewables industry, including roles in solar, wind, hydro, bioenergy, and more. Our expertise covers technical, engineering, project management, administrative, and other key areas crucial to the renewables sector.
Our personalized approach enables us to understand not only the qualifications but also the values and culture of both candidates and companies. By aligning these factors, we strive to achieve a strong match that leads to long-term success and satisfaction for both parties.